Koreans use it when they are unsure or don't have the answer.
Yes. "모르겠어요 (moreugesseoyo)" is polite and natural. You can also say "모르겠어 (moreugesseo)" casually.
You can say "I don't know, sorry" — 모르겠어요, 죄송해요 (moreugesseoyo, joesonghaeyo).
모르겠어요 means "I don't know." 모르다 (moreuda) = to not know, 겠어요 (gesseoyo) = polite uncertain. Most common natural response when unsure. Considered humble and trustworthy in Korean culture.
1. Class/Work: Unsure answer.
2. Daily: Honest response.
3. Formal: Humble admission.
I don't know, sorry.
I don't know, I will check. (Formal)
I don't know, me neither. (Casual)
I don't really know.
• 몰라요 (mollayo) - I don't know (short)
• 잘 모르겠어요 (jal moreugesseoyo) - I don't really know
• 기억이 안 나요 (gieogi an nayo) - I don't remember